I was recently speaking at a conference of colleagues about how I have successfully grown my immigration practice representing families (spouses, parents, children) in obtaining U.S. lawful permanent residence (‘Green Cards’). While there are obviously many factors, to me, its about being the best immigration attorney you can be, which really boils down to three factors: (1) communication, (2) managing expectations, and (3) understanding clients.

Communication - I always ask my clients “do you fully understand everything as I’m explaining it to you?” I want my clients to be able to easily communicate with me and ask me lots of questions.  I want my clients to completely understand the immigration process in which they are engaging in.  I'm aware of the effort, time, and money my clients are investing in me to achieve their desired outcome, and I believe I owe a duty to take every phone call and answer every email in order to educate, inform, and communicate with them about their case.

Managing Expectations - More important than just communication is honest communication.  It is the duty of an attorney to act as a facilitator to help clients reach their goals.  In doing so, I have to present my clients with all of options so they can make the most informed decision.  The relationship I have with my clients involves trust and honesty, and most importantly candor.  I provide my clients with a frank evaluation of their possible immigration options, how long processes will take, and how much everything will cost.  In some cases that may mean there are no options or the desired outcome might take longer than thought.  Each and every immigration case is different.  I want my clients to know exactly what to expect so they can plan for their future and avoid surprises.

Respect and Understanding - People are not things, and everyone has the right to be treated with dignity.  A respectful person is an attentive listener, treats others with consideration, and provides honest guidance for people to make informed decisions about their lives.  I truly provide my clients with the attention they deserve. Furthermore, I actually want to get to know my clients.  By taking the time to listen to my clients, talk with them about their long term immigration goals, and give them the personalized attention they deserve, they feel respected, that their priorities are understood, and that we will be able to achieve their desired goals. 

No matter the case I’m working on I realize that I’m working with real people facing real immigration issues. I’m always striving to give people the respect, understanding, and attention their case deserves.  

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The Most Important Lessons I’ve Learned From My Clients